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HP2-E34 Questions and Answers
What should you do to obtain the knowledge necessary to provide the correct solution for the customer's current and future environments?
Obtain the necessary data from the customer's CIO.
Complete a survey of the customer's site.
Obtain the data from the customer's technical teams, your technical teams and HP technical teams.
Review key users' feedback on past performance.
Which features of an HP Service Contract can you offer when selling against product warranties?
protection against defects and best effort response for defective components replacement
availability, performance optimization, and protection against downtime
default configuration, reduced installation cost, and the minimization of possible failures and interruptions
response and system restoration provided according to the contract provider
What should you do when a customer's Service Contract expires?
Explain the costs associated with contract calls, contract management, contract implementation and the cost to renew.
Explain the costs associated with service calls, turn-around times, estimated repairs and how the delay to renew may incur a cost for inspection.
Ensure future call-outs and repairs are charged to the customer.
Ensure all hardware is reviewed and replaced as required.
Which procedure should you follow prior to renewing an HP Service Contract with a customer?
Consult with the customer to ensure there is no increase in risk, which would likely require a requote.
Consult with the customer and agree to any changes that are best suited for their current budget and then requote.
Consult with the customer and agree to any changes that are best suited for their current needs and then requote.
Consult with the customer to ensure that all hardware is included at the optimum level and then requote.
Which processes are HP Contract Administrators responsible for?
contract terms and conditions, amendments, renewal
contract management, payments, renewal
contract purchases, amendments, renewal
contract quotes, sales, management, amendments, renewal
By how much can you increase revenue and gross profit, when including an HP Care Pack as compared to a standard warranty?
revenue by 20% and gross profit by 20%
revenue by 30% and gross profit by 30%
revenue by 20% and gross profit by 30%
revenue by 30% and gross profit by 20%
How should you describe the financial advantage to a customer when selling an HP Service Contract?
Payments can be spread across as capital assets and as an operating expense to suit your balance sheet.
HP Financial Services will find the best payment terms according to your credit rating.
HP can adjust your monthly payments according to agreed upon buy-back values on any hardware upgrades.
You will only pay for what you need and flexible payment terms will help maximize your cashflow.
Which HP value proposition might encourage customers to purchase HP Service Contracts?
Why should your company focus on Service Contracts sales?
Gartner reports that 40% of customers buying hardware also buy services.
You may lose 60% of your hardware customers to another supplier selling services.
Service contracts are now being sold to 40% of customers buying hardware.
Gartner reports that 60% of customers buying hardware also buy services.
What are compelling reasons for a customer to obtain an HP Service Contract? (Select two.)
It provides a single point of contact for contract management and call-outs.
It provides a complete IT management solution.
It provides a single view of the customer environment under warranty.
It provides a complete finance and support package.
It provides infrastructure management.
Answer: A, E