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Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_so ftware_support_provider_processes_and_practices_v11.03.21.pdf(this reference gives you a proof that primary support providers also contribute to knowledge base)
Are Primary Support Providers expected to know how to submit content?
Yes, in all instances
Yes, but only for certain products
Yes, but only for certain customers
How can Primary Support Providers contribute to the IBM Knowledge base?
By calling their local IBM office and leaving a recorded message
By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki
By sending an email with their knowledge contribution to IBM Customer Support
Primary Support Providers are not able to contribute to the IBM Knowledge base
IBM 00M-670 Exam (IBM SVP Primary Support Provider Mastery Test v1) Detailed Information
M9560-670 Test Information / Examination Information
Number of questions : 25 Time allowed in minutes: 60 Required passing score : 80% Languages : English
Test M9560-670: IBM SVP Primary Support Provider Mastery Test v1
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Sample / Assessment Test
Delivering First Level Support Overview (4%)
Processes and Practices (40%)
Tools and Resources (48%)
Communication Best Practices (8%)
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