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Symposium Express Call Center
Download Full Version :
logged in but can not run any ad-hoc reports.What is the most likely cause for this problem?
A. Sybase is not installed on SECC Client.
B. SECC 4.2 Server and workstation are not on the same subnet.
C. Bindings of network cards in SECC 4.2 Server is not correct (AML, CLAN, RAS).
D. Bindings of network cards in SECC 4.2 Server is not correct (CLAN, ELAN, RAS).
After the field engineer has completed the installation of the Symposium Express Call
Center software on the customer-supplied server and client PCs, the current Product
Enhancement Packages (PEPs) must be installed. One of the PEPs that must be installed is
named NS030121G003C. On which computer or computers will this PEP be installed?
A. the server PC only
B. the standalone client PCs only
C. the server PC with the co-resident client only
D. the server PC with the co-resident client and the standalone client PCs
During the installation of the Symposium Express server software, the following message
appears: "Setup has found that this drive "D:\" has less than 64 Mbytes of free space. Do you
still want to continue?" What step should be taken next?
A. Simply answer "yes" and continue with the installation.
B. Cancel, do an un-install, and then start the install again.
C. Cancel, rectify any problems and do a re-install of the server software.
D. Cancel, reallocate space on drive D:\ so there is at least 128 Mbytes of free space and re-install.
When configuring the customer-supplied computer intended for use as the server PC prior to
a new Symposium Express Call Center installation, the field engineer finds that the customer
has supplied a Token Ring Network Interface Card (NIC) connection to the ELAN. What
action should the field engineer take?
A. Remove the Token Ring NIC card and use the serial port COM1 for the connection to theELAN.
B. Replace the Token Ring NIC card with a 155Mbps OC-3 network interface card forconnection to the ELAN C. Replace the Token Ring NIC card with a 10 BaseT Ethernet network interface card forconnection to the ELAN.
D. Leave the Token Ring NIC card as is since the ELAN can be either Token Ring or
Ethernet depending on the customer's local area network requirements.
Symposium Express Call Center (SECC) 4.2 requires that it is Platform Vendor
Independent. This means the customer or vendor is responsible for the server and operating
system. What operating systems are supported on SECC 4.2? (Choose two.)
A. Windows 2000 Server
B. Windows XP Professional
C. Windows 2000 Advanced Server
D. Windows 2000 Datacenter Server
Answer: A, C
A field engineer is preparing for the installation of the Symposium Express server software.
Select the valid naming conventions used for the Meridian 1 system name.
A. First character must be alphabetic, can be up to 80 characters and a period (.) can be used.
B. First character must be alphabetic, can be up to 18 characters and a period (.) can not beused.
C. First character can be alphabetic or numeric, can be up to 80 characters and a period (.)can be used. D. First character can be alphabetic or numeric, can be up to 80 characters and a period (.) can not be used.
A field engineer is called on-site to work on a problem with the Symposium Express SECC).
The customer is reporting that the "MAS Startup Service" will not come up and the SECC is
not collecting Historical data. Upon review of the Server and Client the field engineer finds
the following to be true:
The customer has installed the latest Nortel Networks provided PEP.
The Server meets all of the hard ware prerequisites.
The customer has installed a Third Party Backup utility on the Server.
The Client PC has anti-virus software installed. How should the field engineer proceed?
A. Manually restart the Service.
B. Remove the anti-virus software.
C. Run the configuration Utility and reboot the server.
D. Verify that Windows 2000 is installed on the C: Drive.
In preparation for a new Symposium Express Call Center installation the field engineer has
been tasked to format the hard drive partitions on the customer-supplied computer intended
for use as the server PC. What size partitions and file system will the field engineer
A. C:\ partition 1Gbyte NTFS and D:\ partition 4Gbytes FAT
B. C:\ partition 1Gbyte FAT and D:\ partition 2Gbytes NTFS
C. C:\ partition 10Gbyte FAT and D:\ partition 6.3Gbytes FAT 32
D. C:\ partition 6.3Gbytes FAT 32 and D:\ partition 1Gbyte NTFS
Prior to the Symposium Express installation, how should the field engineer configure the
CLAN with respect to the ELAN if more than one client PC will be used on the network?
A. Ensure the two subnets are different.
B. Ensure the two subnets are the same.
C. Ensure the two subnets masks are different.
D. Ensure the two subnets masks are the same.
In preparation for a new Symposium Express Call Center installation the field engineer has
been tasked to format the hard drive partitions on the customer-supplied computer (PVI)
intended for use as the server PC. Upon review of the server it is found that the hard drive is
GB, the memory is 256M Ram, and the processor is a PIII 500 MB. What action should
the field engineer take?
A. Order a new hard drive to meet minimum specifications.
B. Build a C partition for client with minimum 100 MB FAT.
C. Build a C:\ partition 1Gbyte FAT and D:\ partition 4Gbytes NTFS.
D. Install the NT 4.0 on the C:\ drive and the SECC application on the D:\ drive.
When planning a new Symposium Express Call center installation, the customer provides a
PC with 128Mbytes of Random Access Memory (RAM) installed. Which of the following
options would you take?
A. Reject the PC because the amount of Random Access Memory (RAM) installed is too
B. Reject the PC because the amount of Random Access Memory (RAM) installed is too
C. Inform the customer that at least an additional 64Mbytes Random Access Memory
(RAM) must be installed to bring the PC up to minimum specifications.
D. Inform the customer that at least an additional 128Mbytes Random Access Memory
(RAM) must be installed to bring the PC up to minimum specifications.
Nortel 920-130 Exam (Symposium Express Call Center) Detailed Information
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