|Exam Name||:||Symposium Express Call Center Inst and Maint|
|Questions and Answers||:||39 Q & A|
|Updated On||:||November 16, 2017|
|PDF Download Mirror||:||920-131 Brain Dump|
|Get Full Version||:||Pass4sure 920-131 Full Version|
A technician is establishing a Symposium Express Call Center configuration and has logged
onto a Meridian 1 to download switch resource information. The data capture procedure is in progress when a maintenance message is received from the Meridian 1. Which action will occur?
Data import will fail.
Data capture and maintenance action will proceed in parallel.
If data capture is more than 50% complete, data import will continue.
The maintenance action will be delayed until the data capture procedure is complete.
A field engineer has just completed the installation of a Symposium Express Call Center (SECC). The SECC Client was also installed on a supervisor's workstation. The supervisor
logged in but can not run any ad-hoc reports. What is the most likely cause for this problem?
Sybase is not installed on SECC Client.
SECC 4.2 Server and workstation are not on the same subnet.
Bindings of network cards in SECC 4.2 Server is not correct (AML, CLAN, RAS)
Bindings of network cards in SECC 4.2 Server is not correct (CLAN, ELAN, RAS)
What must be defined in the Symposium Express Call Center server in order to use CallPilot for voice services?
CallPilot's keycode that empowers SECC
CallPilot's ELAN address in the SECC configuration
CallPilot's VSID from the PBX in the SECC configuration
CallPilot's Control Directory Number (CDN) for Multi-Media services
An administrator has scheduled a report on a desktop PC for Symposium Express Call Center initial configuration. When returning to the PC later in the day to review the scheduled report,
the administrator finds that the report was not generated. What is the probable cause for the report not being generated?
Previous report was still open.
Report permissions not set correctly.
Database aliases were not correctly assigned.
Report Listener is not running on the client PC.
A field engineer has been tasked to record call treatments for the Voice Services card that was
purchased with the Symposium Express Call Center. When recording call treatments on the Symposium Express Voice Services card, where are the call treatment recordings stored?
On the NTFG95 DSP module PCMCIA cards installed in slots D1 and D2.
On either of the two memory flash banks on the Symposium Express Voice Services Card.
On the ATA hard drive PCMCIA card installed either in slot A: on the front panel or in the internal slot B
On a tape in the Tandberg TCD4220 tape drive connected to the Symposium Express Call Center server PC
The Voice Services option has been purchased for the new Symposium Express Call Center system. The field engineer has been tasked to configure 16 DSP ports on the Symposium Express Voice Services card. Other than the Voice Services card, what additional hardware will the field engineer need to configure, and where will it be installed in order to meet this requirement?
No additional hardware is required; the Voice Services card has 16 DSP ports onboard.
Install two additional external NTFG95 DSP module PCMCIA cards in card slots D1 and
D2 to provide a total of 16 DSP ports.
Install one additional external NTFG95 DSP module PCMCIA card in card slot D1 that in addition to the onboard DSP ports will provide a total of 16 ports.
Install one additional external NTFG95 DSP module PCMCIA card in the internal slot B: that in addition to the onboard DSP ports will provide a total of 16 ports.
A field engineer is performing installation and maintenance procedures. To check on processes, which of the logs allow viewing of install, uninstall, reinstall and upgrade events?
SysMaint Event log
SysTrack Event log
When configuring call routing on the new Symposium Express Call Center system the field engineer configures a low priority or overflow skillset. How is this skillset indicated in the Incoming Call Priority window?
A low priority or overflow skillset is indicated by an 'L' proceeding the number (L1 ).
A low priority or overflow skillset is indicated by a dash proceeding the number ( -1 ).
A low priority or overflow skillset is indicated by an arrow pointing to upper right proceeding the number ( 1 ).
A low priority or overflow skillset is indicated by a less-than sign proceeding the number (
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2 QUESTION 1: A site has just installed Symposium Express call center for the first time. The Succession 1000 Rls. 3.0 has been programmed. When the administrator tries to acquire the operation fails. What is the probable cause of this failure? A. The VISD prompt is defined for the CDN in LD 23. B. The acquisition of the CDN is not part of the keycode. C. The VISD prompt is not defined for the CDN in LD 23. D. The VISD is not programmed property in LD 17 configuration. Answer: D QUESTION 2: A new call flow was added to Symposium Express and configuration was completed the field engineer discovery that the "CDN" number was entered incorrectly in Express. What should be done within the CDN's window to resolve this? A. Enter into the properties of the "CDN" and the cdn number and refresh. B. De-acquire the "CDN" and change the cdn number in the "properties" and of this cdn. C. De-acquire the "CDN" and change the cdn number in the pbx and then re-acquire. D. Delete the original "CDN" and then enter a new one with the proper name and CDN number. Answer: D QUESTION 3: During a system test the Symposium Express Call Center greeting or wait announcement is not played and the caller to hear ring back or the next appropriate greeting. What Voice Services announcement should the field engineer check? A. That the call treatment is configuration property. B. The announcement file (.sbd file), could be linked to the treatment out of synchronization. C. The announcement file (.sbc file), could have been renamed, deleted, or restored out of synchronization. D. The announcement file (.sbc file), could have been renamed or restored out of synchronization, or corrupted. Answer: C QUESTION 4:
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