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920-177 - Nortel Contact Center Rls. 7.0(R) Administration and Scripting - Dump Information

Vendor : Nortel
Exam Code : 920-177
Exam Name : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Questions and Answers : 54 Q & A
Updated On : February 21, 2018
PDF Download Mirror : 920-177 Brain Dump
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920-177 Questions and Answers

920-177
  1. Contact center view

  2. Synchronization view

  3. CCMA view


Answer: B


QUESTION: 49

A customer has deployed Contact Cents’ Manager Server (CCMS) RIs 7.0 and is creating global variables. Regarding the use global variable, which statements are true? (Choose two)


  1. Trey can be referenced within an application.

  2. Trey can be deleted using the Service creation environment tool

  3. they can not be modified within an application.

  4. Trey can be modified within an applicator.


Answer: A, C


QUESTION: 50

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working with Intrinsics. Which statement is true’?


  1. Intrinsics are created in the scripting component of CCMA

  2. Intrinsic are a pre-defined set of variables and cannot be updated.

  3. Intrinsics may be modified in the Local View.

  4. Intransics are deleted In the Contact Center View.


Answer: B


QUESTION: 51

A customer using Contact Center Manager Server RIs. 7.0 can import existing applications. Applications may be imported into which views


A. Local View

B Contact Center View

  1. Local View and Contact Center View

  2. Contact Center View and Synchronization View

17


Answer: A


QUESTION: 52

You are using the SCE tool in Contact Center Manager Server (CCMS) RIs. 7.0. Which block allows you to create the IF-THEN-ELSE-END-IF statement?


  1. Logic

  2. Host

  3. Ivp

  4. Treatment


Answer: A


QUESTION: 53

Select the four steps for converting the scrips and place them in the correct sequence. Select the four steps


Answer: Pending. Please Send your suggesti1o8ns to support@ipass4sure.com


QUESTION: 54

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working on an Application flow. The customer is using a Custom block to create an Event Handler and has written the following scripting syntax:

EVENT HANDLER

EVENT <BLANK>: LOG “first RAN failed” END HANDLER

The customer also has an Output block in their flow which plays a RAN announcement that does not exist. Which entry should replace me <BLANK> so that it will correctly handle the Error event?


A. Call On Hold B Call Abandon

  1. RAN RESPONSE FAIL

  2. Give RAN default


Answer: C


19


Nortel 920-177 Exam (Nortel Contact Center Rls. 7.0(R) Administration and Scripting) Detailed Information

Nortel Certifications
Nortel Certifications
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
Challenges
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Responses
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Approaches
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Communication Solutions
Industry Solutions
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
Ease of Growth
Simplify your Administration
Protect your Investment
Get Greater Security
Nortel Technical Solutions
Converged Communications
Mobile Users
Contact Centres
Unified Communications
Computer Telephony Interaction
Interactive Voice Response
Teleworking
Wireless
Network Continuity
Article by ArticleForge

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