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A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working on an Application flow. The customer is using a Custom block to create an Event Handler and has written the following scripting syntax:
EVENT <BLANK>: LOG “first RAN failed” END HANDLER
The customer also has an Output block in their flow which plays a RAN announcement that does not exist. Which entry should replace me <BLANK> so that it will correctly handle the Error event?
A. Call On Hold B Call Abandon
RAN RESPONSE FAIL
Give RAN default
Nortel 920-177 Exam (Nortel Contact Center Rls. 7.0(R) Administration and Scripting) Detailed Information
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
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The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
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The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
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Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
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With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
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