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What is included in all three levels of BlackBerry Technical Support Services for Small
& Medium Businesses? (Choose one.) To see the Acronym list click the"Exhibit" button found at the bottom of the screen.
Support Service Specialist (SSS), additional named callers, and direct to level two support resources
BlackBerry Solve newsletter, online BlackBerry Expert Support Center, and Technical Webcast Series
BlackBerry Expert Support Center, Support Service Specialist (SSS), and BlackBerry Solve newsletter
Direct to level two support resources, Support Service Specialist (SSS), and additional named callers
Additional named callers, Online BlackBerry Expert Support Center, direct to level two support resources
What is the minimum version of BlackBerry Technical Support Services a customer can purchase to be able to obtain free future Blackberry Enterprise Server softwareupgrades?(Choose one.) Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
Basic Support for SMB
Enhanced Support for SMB
Advantage Support for SMB
Standard Support for Enterprise
Premium Support for Enterprise
Elite Support for Enterprise
Which BlackBerry Technical Support Services plan includes an onsite technician for a company 40 hours a week? (Choose one.) To see the Acronym list click the"Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
Why should BlackBerry Technical Support Service programs be mentioned to customers who purchase a BlackBerry Enterprise Solution? (Choose one.) To see the Acronymlist click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
BlackBerry Technical Support Services provides support only for the BlackBerry smartphone
BlackBerry Technical Support Services allows the customer to obtain support on the BlackBerry Enterprise Server but not on the BlackBerry smartphone.
BlackBerry Technical Support Services provide the customer with technical support and free software upgrades but no BlackBerry smartphone support.
BlackBerry Technical Support Services can provide customers with technical support, free software upgrades, certification vouchers and development support
Where would you refer a customer in order to resolve a specific error message they have encountered in the BlackBerry Enterprise Server? (Choose one.) To see theAcronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
BlackBerry Enterprise Server Administration Guide
BlackBerry Enterprise Server Compatibility Matrix
Help file in the BlackBerry Administration Service
BlackBerry Enterprise Server Installation Guide
BlackBerry Technical Solutions Centre
A new customer is getting ready to install their first BlackBerry Enterprise Server and wants to ensure everything will go smoothly. Which two resources are availableto them at no additional cost to aid in the installation? (Choose two.) Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
A complimentary installation support ticket with BlackBerry Technical Support Services
Complimentary support through the service provider
Installation videos and documentation on the BlackBerry Support website
Local IT consultants to assist with the installation
Installation support from the service provider's technical manager at RIM
Answer: A, C
BlackBerry BCP-710 Exam (Selling the Blackberry Solution for(R) Tech. Sales Professional) Detailed Information
BlackBerry training courses and assessments are designed to ensure individuals have the knowledge and skills to successfully design, install, support & maintain BlackBerry Enterprise Software solutions. Accreditation paths have been designed by product and to align to the Good Secure EMM Suites. In addition they support the requirements of the BlackBerry Enterprise Partner Program by facilitating the ability to build unique and complimentary capabilities and provide the wide variety of training content and assessments that an individual requires in order to successfully achieve Accreditation required for Partner Authorization.
Each accreditation path identifies the training and assessment requirements for Partner Authorization and consists of a combination of Instructor Led and Web-based training. All Instructor Led courses (indicated with ILT or Workshop) must be completed with one of BlackBerry’s Authorized Training Partners. Web-Based training and assessments must be completed in BlackBerry Universe.
BlackBerry Enterprise Partner Program for Solutions Providers
The technical accreditation training path for the BlackBerry Systems Integration Professional includes a blend of instructor-led training and web-based training. All web-based training and job aids must be completed using BlackBerry Universe prior to instructor-led training. The instructor-led training and assessments must be completed through one of BlackBerry’s Authorized Training Partners and will take 4 days to complete.
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