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CAT-180 - CA Service Desk Manager r12 Professional(R) - Dump Information

Vendor : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : March 22, 2018
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Stefanini Showcases Their inventive Digital IT options at CA World '17 | real questions with brain dumps

November 15, 2017 14:00 ET | source: Stefanini

SOUTHFIELD, Mich., Nov. 15, 2017 (GLOBE NEWSWIRE) -- Stefanini, a $1B international IT issuer and CA applied sciences accomplice, is strengthening their partnership with CA technologies via showcasing their complete end-to-end lifecycle approach to CA service management at CA World ‘17. The experience is taking place in Las Vegas, November 13-17, 2017, and Stefanini may be showcasing all the provider capabilities that make them a unique and business-main CA accomplice.

all the way through the event, the attendees who visit Stefanini’s pedestal—221 within the Agile Ops area—have a chance to learn extra about how Stefanini will integrate the Sophie cognitive service platform into CA carrier Desk manager (CA SDM) and CA Automic structures. in a similar fashion, the CA SDM platform is designed to support IT provider desk analysts improved leverage time with a dynamic experience devoid of fearing constrained procedures and metrics. CA Automic already offers cloud automation capabilities for the entire CA portfolio, extending its attain across different markets.

Stefanini's cognitive carrier platform, named Sophie, is in a position to interacting with human users and programs through a growing to be set of text and voice interfaces. through artificial intelligence (AI) algorithms, the solution is specialized in managing provider demands on all verticals and is conquering other countries. Any company or company can improvement, if it needs to boost its means to interact with clients via a broader set of channels than a traditional call core, making the method plenty greater dynamic and intuitive.  

"Sophie's integration with CA's industry-leading equipment has enabled us to create a sturdy and incredibly productive solution to radically change our shoppers' experience of use," mentioned Paulo Sgroi, account director and sales companion at CA applied sciences. based on the government, joint work between the groups has reached a degree of world collaboration, allowing CA and Stefanini to set long-time period goals for more advantageous integration of their equipment. "The effortless integration of Sophie with the SDM platform, and the skill to automate extremely complex methods by the use of Sophie/Automic, is singled out as a key benefit of the mission," says Sgroi.

end-to-end Lifecycle method to CA provider administration

At CA World ’17, Stefanini should be reinforcing their partnership with CA technologies through their full end-to-end lifecycle method to CA provider management. 

With a partnership constructed around listening and understanding their valued clientele’ certain needs, Stefanini is capable of offer the advantage of CA tools. The enterprise provides an intensive set of CA consulting services throughout assorted products, together with CA carrier management, CA IT Asset management, and CA customer Automation. additional areas that Stefanini will emphasize at CA World are cognitive options, cyber safety, UX, managed services and infrastructure.

“We bring a global-category client service journey and enrich availability while cutting back costs for our outsourcing customer by expanding first-call resolution and moving from reactive to proactive support,” noted Beth Gebrai, vice president of strategic alliances and innovation at Stefanini.

Stefanini consultants can help purchasers take full skills of CA’s powerful answer to automate carrier guide and integrate IT service administration with all features of the business.

About Stefanini

Created in 1987, Stefanini is a $1B international IT issuer of enterprise options with areas in 40 countries. With more than 24,000 personnel, Stefanini offers onshore, offshore and nearshore IT functions, including utility construction features, IT infrastructure outsourcing (assist desk aid and desktop functions), techniques integration, consulting and strategic staffing to Fortune 1000 enterprises all over.

further assistance is accessible on the enterprise’s site,

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Vanessa Morais

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IT Outsourcing Market Segmentation via IT provider | real questions with brain dumps

Portland, OR -- (SBWIRE) -- eleven/27/2017 -- assistance expertise (IT) outsourcing refers to the sub-contracting of certain features or to are looking for substances backyard a firm for all or part of an IT characteristic that doesnt require a great deal of technical competencies. brief-time period information or more affordable charges on basic task are the fundamental the explanation why organizations outsource work. Outsourcing makes it possible for staffing flexibility for a firm and enables them to usher in additional resources when required and release them when they're carried out, as a result fulfilling the cyclic or seasonal demand.

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benefits from a high stage of IT talents except for the excessive fees of using a full-time know-how knowledgeable drives the market. superior facts middle community management to limit operational expenses additionally fuels the market. within the modern digitalized company world, much less corporations use name middle solutions and reasonably exhibit have faith upon the IT outsourcing company for their needs. The essential restraints for the IT outsourcing market is the facts security and on-line fraud, which seeps in the involvement of third-party provider providers. despite the fact, the rise in know-how field requiring knowledgeable information and greater staff is expected to help sooner or later market growth.

The IT outsourcing market is segmented on the basis of capabilities, end clients, and geography. The market segmentation for the services consist of application/application construction, web construction, software help and administration, technical assist/aid desk, database building and management and telecommunication. The market segmentation for end clients include govt, BFSI, telecom, and others. Geographically, the market is analyzed throughout North america (U.S., Canada, and Mexico), Europe (UK, France, Germany, Italy, and leisure of Europe), Asia-Pacific (China, India, Japan, and leisure of Asia-Pacific), and LAMEA (Latin the us, core East, and Africa). the key players within the IT outsourcing market include Accenture PLC (Republic of eire), IBM organisations (U.S.), APC with the aid of Schneider electric powered (U.S.), Cisco systems, Inc. (U.S.), CA applied sciences (U.S.), Hewlett-Packard Co. (U.S.), BMC utility (U.S.), Dell Inc. (U.S.), NetScouts methods Inc. (U.S.), Fujitsu Ltd. (Japan), and Tata Consultancy features restricted (India).

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CA technologies Redefines SaaS-based IT provider administration | real questions with brain dumps

long island--(company WIRE)--CA technologies (NASDAQ: CA) nowadays unveiled CA Cloud provider administration, a mobile-in a position, SaaS-primarily based IT provider administration (ITSM) solution that supplies simplicity and speed across the enterprise.

CA Cloud provider management is designed with a different ‘configure, don’t code’ approach that offers implementation in weeks, now not months, devoid of new construction and maintenance components or complex enhancements. basically, provider birth and aid provisioning can also be automated in barely a few minutes. And, it gives a client-like experience to speed up adoption and empower conclusion users.

“The explosion of functions and devices deployed in the business has made carrier beginning a cornerstone of worker and business productiveness. CA has designed a solution that unlocks the total advantage of SaaS by way of specializing in what concerns to purchasers – worker delight, pace of deployment and reduced cost of possession,” said Lokesh Jindal, common manager, IT business management, CA technologies.

To further simplify the examine and buying technique, CA is providing valued clientele a demo and free trial.

New answer Challenges ordinary items To release SaaS cost

A recent Gartner survey* of early-ITSM SaaS adopters chiefly pointed out here:

  • When implementing SaaS-based IT provider desk options, customization and integration are probably the most regular issues.
  • Infrastructure and operations businesses record that SaaS solutions aren't sooner to implement than on-premises solutions.
  • I&O businesses document that SaaS options have not led to a reduction in team of workers assisting the device.
  • CA Cloud carrier administration became built to address these challenges and power sustained value for IT teams and conclusion users. Key benefits include:

  • An intuitive and stylish consumer interface with modern search and collaboration
  • A rich cell event for conclusion clients to request services, property and guide from any machine
  • authentic “drag-and-drop” workflows that will also be built in minutes
  • Dynamic “in-app” counsel that speeds up preliminary setup
  • Asset management and discovery
  • superior, self-service reporting and dashboards
  • “options like CA Cloud carrier management can carry on the promise of SaaS ITSM by way of specializing in efficaciously assembly the core needs of consumer personas instead of a sophisticated technical platform that’s intricate to maintain and upgrade,” pointed out Robert younger, research manager, enterprise system administration software, IDC.

    CA Cloud service administration grew to become accessible on may 30. Beta testers and users have supplied favorable remarks:

    “at the beginning we had been involved that CA had beneath scoped the answer implementation for certainly one of our predominant purchasers, however we at once learned that CA Cloud carrier management’s pleasing method had eliminated a great deal of the ordinary development work associated with provider administration implementations,” stated Carey Blunt, international service Desk Chief Architect, Fujitsu. “CA Cloud provider administration is functionally-wealthy and easy-to-put into effect, with standardized and preconfigured ITMaaS capabilities that breathe clean air into the ITSM market.”

    “All too often, sound service administration adoption suffers with refined solutions that may be stacked with points however are only too complicated to make use of and dear to preserve,” referred to Dan Timko, president and Chief expertise Officer of Cirrity. “CA Cloud service management gave us the capabilities we obligatory to provider our consumers while additionally permitting for an accelerated implementation and time to cost.”

    “We’ve come to count on CA technologies for characteristic-prosperous yet easy-to-use carrier management functionality that makes IT lifestyles convenient for us and our starting to be consumer base,” talked about Krishna Prasad, CSO at UST world.

    “we've been a CA Cloud provider management client for several years and are very excited to be part of the product’s evolution,” observed Nathan Unsworth, EUC follow Lead at CSS Corp. “As an MSP, a key aspect to our success with the platform has been its usage simplicity and ‘below one full-time worker’ strategy to configuration, deployment, and on-going management.”

    CA Cloud provider management further expands CA technologies administration Cloud offerings launched earlier this yr with the business’s first, finished administration Cloud for Mobility – a set for cell content, application and gadget management delivered as a cloud provider.

    *Gartner “Survey analysis: a way to Interpret SaaS-primarily based IT carrier desk device myths, truth and suggestions”, Jeffrey Brooks, Jarod Greene, Chris Matchett, October 8, 2013.


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    About CA applied sciences

    CA applied sciences (NASDAQ: CA) gives IT management solutions that support consumers manage and relaxed complicated IT environments to support agile enterprise functions. groups leverage CA technologies software and SaaS options to accelerate innovation, transform infrastructure and relaxed facts and identities, from the statistics middle to the cloud. gain knowledge of more about CA applied sciences at

    felony Notices

    Copyright © 2014 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, provider marks, and symbols referenced herein belong to their respective groups. HDI is being paid a price via CA relating to this survey and the presentation displays HDI’s views, analysis and conclusions.

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    Test Code : CAT-180
    Test Name : CA Service Desk Manager r12 Professional(R)
    Vendor Name : CA-Technologies
    Q&A : 40 Real Test Questions/Answers

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    Early show for new Toyota Verso Seven-Seater MPV | real questions with brain dumps

    it may well take you a minute or two to be aware it, but what you're is the new era Toyota Verso minivan so that you can make its world debut in Geneva subsequent week. apart from the Avensis-inspired front-conclusion, the Verso MPV's styling is extremely evolutionary, to the aspect that we needed to cross check the image with the present model. beneath the epidermis, Toyota's compact-sized minivan so one can take on the likes of the VW Touran and Renault Scenic, continues to present seating for seven arranged in three rows of seats.

    regardless of the styling similarities, the brand new Verso has definitely grown in dimensions being 70mm longer and 20mm wider than the outgoing model. The engine range will include Toyota's latest 1.6- and 1.eight-liter Valvematic petrol devices with outputs of 132HP and 145HP respectively as well as two diesel alternatives, the 126-horsepower 2.0-liter D-4D and the 177HP 2.2-liter D-CAT one hundred eighty. sales are anticipated to birth in Europe this spring.

    by the use of: Worldcarfans

    Pantographes Jusqu’à 420 kV | real questions with brain dumps

    No effect discovered, are trying new key phrase!Overview Généralités current carrying materials and box are made in aluminium alloy. events conductrices et boîte en alliage d’aluminium. top notch length contacts which ensure a true pincer impact within the contracontacts, they can also be of essential configuration ...

    2009 Toyota Avensis revealed | real questions with brain dumps

    The title of “Most Boring automobile in England” has traditionally been bestowed upon the Toyota Avensis. The 2009 Toyota Avensis, which matches on sale next year, looks no diverse and we are going to inform you why.

    In England, tax loopholes, the economies of scale and enterprise subculture mix to create a marketplace for one of the most most boring cars ever conceived: the repmobile. It’s a typical apply there to complement the salaries of mid-level administration and enterprise sales reps with free enterprise automobiles. those automobiles are bought with the aid of fleet managers encouraged by way of bulk discounts and low running charges; nothing else. This consequences in the large-scale construction of particularly yawn-inducing mid-measurement sedans, created to do little greater than provide simple, uninspired transportation for the form of people Ricky Gervais likes to make fun of.

    the new Toyota Avensis goes on sale on 1 January in each saloon and property (for earnings reps with significant product samples) body patterns. The extent of our activity lasts handiest to the comic “Toyota foremost pressure Powertrains” badge, which pretty much means that the Avensis comes with a medium-sized option of so-normal-it-hurts engines and transmissions. if you’re nonetheless interested, or one of the vital unlucky individuals who could have one of these leased for them, study on for the whole press liberate.

    TOYOTA gifts the new AVENSIS: in-built BRITAIN

    KEY elements

    * New technology of Toyota’s European flagship, inbuilt Britain* Saloon and tourer physique styles, with graceful, athletic styling* New Toyota superior pressure powertrains bring decrease emissions and more vigor* All-new petrol engines and revised diesels* Petrol units provided with new advanced normally variable transmission* Packed regular specification with four trim stages – T2, TR, T4 and T Spirit* On-the-highway expenditures from £15,760* On sale from 1 January 2009* Full media assistance, pictures and video footage now purchasable by the use of the Toyota GB press web web page:

    INTRODUCTIONThe all-new, third era Toyota Avensis grants more vogue, bigger efficiency, stronger gas financial system and reduce emissions. Toyota’s flagship mannequin in Europe, built completely at its Burnaston manufacturing unit in the UK, advantages from athletic, modern styling, dazzling construct first-rate and superior engineering.

    New engines and transmissions have been developed using Toyota gold standard pressure technology to come back drastically more advantageous fuel consumption and CO2 emissions in comparison to the old generation model. New Valvematic petrol engines and revised D-4D and D-CAT clear diesel devices stability using pleasure with effective environmental efficiency and reduced operating prices. together they offer the deepest and business automobile driver all of the vigour and luxury they're used to as smartly as the low emissions and gasoline consumption they now demand.

    New Avensis is available in saloon and tourer physique patterns with 4 equipment grades: T2, TR, T4, and T Spirit. All present a high stage of facets for safeguard, comfort and convenience, with advanced facets akin to a Pre-Crash security gadget (PCS), Adaptive Cruise handle (ACC), Lane keep support/Lane Departure Warning (LKA/LDW) and top rate satellite tv for pc navigation system with constructed-in hard drive for storing track data accessible in the model for the first time.

    UK earnings of latest Avensis beginning on 1 January with on-the-highway prices from £15,760.

    TOYOTA choicest pressure POWERTAINSToyota top-quality pressure is a new concept in powertrain engineering and design this is being utilized to all new Toyota models. Toyota gold standard pressure capacity no compromise on performance, emissions or specification. On new Avensis, it brings new engine applied sciences and superior transmissions, with low friction components, light-weight compact design and greater combustion effectivity.

    New 1.8 and a couple of.0-litre Valvematic engines – more power for much less fuelValvematic is an innovation based on Toyota’s confirmed twin Variable Valve timing – intelligent (dual VVT-i) know-how. apart from the variable timing of the inlet and outlet valves, Valvematic adds a lift handle equipment that continuously varies the elevate of the inlet valves to more desirable control the quantity and speed of the intake airflow. This gives a step forward in combustion efficiency that sooner or later supplies greater vigour for less gasoline.

    throughout the latitude the new 1.8 and a couple of.0-litre Valvematic petrol engines achieve a reduction in CO2 emissions and fuel consumption of between 10 and 26 per cent, while on the equal time expanding vigor via between three and 20 per cent, in comparison to the VVT-i engines used by way of the previous generation Avensis.

    Revised D-4D and D-CAT diesel engines – as much as 10% reduce emissionsNew Avensis offers shoppers one of the most comprehensive tiers of diesel engines in the D-segment, all of them making the most of Toyota top-quality drive expertise. Entry element is the 2.0-litre D-4D a hundred thirty, followed via the 2.2-litre D-4D and D-CAT one hundred fifty as mid-energy alternatives, and the two.2 D-CAT 180 as the greater vigour unit (the D-CAT one hundred fifty engine with automated transmission will be a part of the range in spring 2009).

    The challenge become to strengthen these engines to provide fabulous efficiency and low CO2 emissions and gas consumption, whereas at the identical time attaining a substantial discount within the stage of particulate be counted (PM) and nitrogen oxides (NOx) emissions. collectively the new diesel engine technology aspects deliver a discount in CO2 and gasoline consumption stages between one and 10 per cent compared to the previous era Avensis; the two.2-litre D-4D a hundred and fifty and a pair of.2-litre one hundred fifty/one hundred eighty D-CAT engines all meet Euro V emissions standards.

    advanced new transmissions – diesel computerized for the primary timeNew Avensis makes use of a range of advanced transmissions that strike a balance between responsiveness, smoothness and gasoline efficiency.

    Multidrive S, Toyota’s new and advanced always variable transmission (CVT) is available with the 1.eight and 2.0-litre Valvematic petrol engines. And for the first time on a Toyota diesel passenger vehicle, a six-speed automatic should be purchasable, offered on the 2.2-litre D-CAT one hundred fifty.

    All petrol engines are outfitted with a newly developed six-pace guide transmission, whereas the diesel engines are matched to the proven six-pace guide gearbox featured in the previous technology Avensis.

    NEW PLATFORM WITH REVISED SUSPENSIONNew Avensis has been engineered for smooth ride consolation, but with dynamic dealing with for beneficial driving characteristics.

    a brand new platform provides a superb steadiness of excessive-pace balance and low speed agility, and to raise efficiency, each the MacPherson strut entrance suspension and the double wishbone rear suspension were re-engineered with advancements in torsional stiffness and roll tension. front shock absorber and rear lateral drive steer specifications have also been upgraded.

    New, colossal diameter wheels with wider tyres are fitted to extra increase stability and dynamic managing. A flush underfloor design helps hold balance at high speeds, reduces noise and contributes to gas effectivity through more advantageous aerodynamics.

    New Avensis’s precise and versatile responsiveness is constructed on the robust foundations of a new, precision-welded platform of extraordinary pressure and a automobile body with superb aerodynamics. This new platform is primary to the car’s handling and additionally contributes greatly to its safety and quiet running. excessive tensile metal money owed for lots of the constituent steel physique add-ons, which helps in the reduction of weight, enhance pressure and confirm incredible collision safeguard performance.

    maximum protection STANDARDSToyota has developed on the excellent defense specifications of the second generation Avensis, the use of a sturdy new development and offering a fantastic complement of lively and passive security techniques.

    active safety for full controlNew Avensis is geared up with newest-era ABS with electronic Brakeforce Distribution (EBD) and Brake assist (BA) as general.

    steerage aid car balance manage (VSC+) is a brand new feature on Avensis, also outfitted to all fashions. VSC+ operates with the Traction manage (TRC) to improve traction and safeguard in low grip situations, going past the protection offered via frequent VSC techniques via adding steerage torque support to assist the driving force counter the outcomes of beneath or oversteer in an emergency condition.

    not obligatory Pre-Crash protection systemT Spirit types of the D-CAT one hundred fifty computerized might be available (from spring 2009) with the option of a Pre-Crash safeguard gadget, a equipment that also contains Adaptive Cruise handle, which maintains a secure distance from the vehicle forward, and Lane retain help/Lane Departure Warning, which offers a warning and guidance information when it detects that the vehicle is drifting out of lane.

    equipment SPECIFICATIONSEntry aspect to the brand new Avensis latitude is T2 grade. Key facets consist of aircon, six-speaker audio equipment with CD and MP3 file player (from disc), heated electrically adjustable door mirrors, electric powered entrance windows, seven airbags, physique colored door handles and bumpers, electronic parking brake, a multi-tips reveal and chrome window encompass. The energetic security provisions consist of ABS, EBD, Brake help (BA), and guidance help automobile stability manage (VSC+). safety is covered by way of a Thatcham category 1 immobiliser and alarm plus faraway significant locking with double locking and lockable glove field. An anti-hijack equipment automatically locks all doors when vehicle pace goes above 12mph and all locks and latches are strengthened.

    TR is the feature grade, accounting for a majority of recent Avensis income, and builds on the T2 specification with the addition of 17-inch alloy wheels, entrance fog lights, automatic air conditioning, audio equipment with Bluetooth and Aux-in socket, cruise manage with velocity limiter (now not 1.eight Valvematic with Multidrive S), automated headlights and windscreen wipers, driver’s seat vigor lumbar guide, leather-based steering wheel with audio and Bluetooth switches, leather gear knob trim, titanium centre console finish, electric powered rear windows and, on the tourer, boot rails.

    Key points of the T4 grade, above the TR specification, consist of special design 17-inch alloys, leather-based upholstery, auto-dimming rear view reflect, electric powered adjustable heated front seats and steering wheel with reminiscence environment and Toyota’s wise Entry and start keyless system. The T4 tourer comes with rear privateness glass.

    T Spirit is the pinnacle of the grade structure, adding 18-inch alloys in an unique design, rear parking sensors, a premium sound device with 11 audio system and CD changer, bi-xenon headlamps with the Adaptive front-lighting fixtures device (AFS) and headlamp washers. The T Spirit Tourer is equipped with a panoramic roof as commonplace.

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    CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information

    See how CA certification helps you and your company get ahead.
    Getting certified isn’t just about increasing your skill set. It’s also about reducing how much you rely on outside support, so you can speed issue resolution time and position yourself as a critical member of your team.
    Trained customers make 35% fewer calls to CA Support.
    Get certified and increase customer confidence in your expertise.
    Choose the right CA Technologies certification level based on your position and responsibilities within the CA solution lifecycle.
    Proven Professional
    The Proven Professional credential validates knowledge of the application infrastructure and typical use cases that influence how CA Technologies solutions are installed, configured and optimized for use by administrators, business analysts and end users.
    Certified Expert
    The Certified Expert credentials are designed for CA Partners and employees and are awarded by a panel of CA subject matter experts who validate the time spent completing actual work and your ability to perform work in the future. These credentials are product-specific and must be renewed annually.
    Visit the CA Partner Portal for details >
    Certified Business Analyst
    Unique to CA Project & Portfolio Management (CA PPM), the Business Analyst credential validates the functional analyst’s and user’s abilities to demonstrate application management best practices—including resource and scheduling management as well as any related user-level troubleshooting.
    Ready to get certified or accredited? Start here.
    Get Certified.
    To become certified as a Proven Professional or Business Analyst, you must pass a certification exam. Review our study materials and resources to help you master these topics.
    Register for certification exam >
    View Certification FAQs >
    Learn about our enhanced testing experience >
    Become CA Accredited.
    CA wants to recognize those of you who have demonstrated superior levels of business, sales and technical expertise. Customers can register through the Customer Catalog. Partners can find out their accreditation options in the program’s Rules and Regulations, then register through the Partner Catalog. You can take your accreditation exams at a CA learning center or your home/office.
    Where can I take a certification exam?
    You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
    What is the format of a certification exam?
    The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
    For how long is the certification valid, and what is the recertification policy?
    Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
    Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
    On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
    Which products have certifications?
    Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
    What is the duration of the exam?
    The exams are generally 90 minutes in length.
    How do I create an account and register for an exam?
    Create your user account at You may use your account to take any number of certification exams.
    How can I receive help and support with account creation and registration on the site?
    Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday 7:00 a.m. through Saturday 7:00 a.m. (Pacific Time) or send an email to
    How can I receive help and support with Online Proctored (OLP) Services? (Installing software; Biometric enrollment; Test launch process)
    Login at and follow the instructions to prepare for your online proctored exam. You will need to install the Sentinel software and create your biometric profile, after which you can register for your exam and schedule a date and time. You must create your biometric profile at least 24 hours prior to your online proctored exam. Refer to the guide below to review the technical requirements for your external webcam, microphone, and computer:
    Preparing for Your Exam
    If you have system or setup related questions the instructions are not able to answer, contact the Kryterion Online Proctored (OLP) Services Support team at
    How can I receive help and support finding a testing center or finding available dates and times to travel to a testing center?
    Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday through Friday from 7:00 a.m. to 4:00 p.m. (Pacific Time) or send an email to
    Is there a cost associated with a Certification exam?
    Yes, the price for a Certification exam is USD 150-200 depending on your country, and pricing is posted at in the online registration page.
    How do I pay for an exam?
    The exam fees are collected and administered directly through the KryterionOnline Webassessor website.
    What is the cancellation policy and can I reschedule my exam?
    If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at, click on the details of your registered exam, and select 'Reschedule'.
    If you registered to take an online proctored (OLP) exam, you can reschedule your exam up to 24 hours before your scheduled exam time. To reschedule, log into your account at, click on the details of your registered exam, and select 'Reschedule'.
    You will not be refunded any portion of the exam fee, or any portion of the value of a coupon or voucher, if you do not reschedule in time or if you miss your exam appointment. Exceptions will be made for bereavement or illness supported by appropriate medical documentation.
    What happens if I miss my exam appointment?
    If you miss your exam appointment, you will be charged the full amount and will not be eligible for reimbursement. Terms and details will be provided to you at the time you schedule your exam. Note for CA Technologies employees: If you use a voucher to register for an exam and fail to cancel or reschedule, CA Technologies is still charged a fee, and these charges are reported to CA Technologies management.
    Do customers or partners receive discounts on exams?
    No, there are no standing discounts available to customers and partners for the CA Technologies certification exams. The CA Partner Program may leverage the Cost Relief program during certain periods in order to distribute vouchers for nominal discounts. However, the exams are priced reasonably. Check for pricing by country.
    Will customers or partners be reimbursed for exams?
    No, there are no reimbursements available for the CA Technologies certification exams.
    Can partners leverage the Cost Relief program for Certification?
    Yes, the Cost Relief program applies to both training and certification. The Channel Account Manager must make a request online using the Partner Education Training approval form.
    Do college students receive discounts on exams?
    Yes. If you are a full-time college student in good academic standing, please contact us at and attach a JPEG image of your current student identification card. We will email you a coupon which will enable you to receive up to a 60% discount. You are limited to two coupons per 12-month period.
    Are there any resources available to help me prepare for an exam?
    Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
    Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
    Where can I register for product training?
    Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
    Partners: You can register for product training through the Partner Catalog of the CA Education Portal. To access the Partner Catalog, log into Communities at CA using your partner credentials, go to CA Education, and choose “Find a Course.” It is important to note that unless you are logged into Communities at CA with your partner credentials, you will not be able to view the Partner Catalog. For questions, contact CA Customer Care.
    What if I would like to take a course to prepare for certification, but the course is not available in the current course calendar?
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    Accreditation is recognition and validation for those who have demonstrated superior levels of business, sales and technical expertise that address customer solution needs in areas of operation, administration, design, implementation and troubleshooting.
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  • utility Monitoring and UEM 5.6 expert Certification

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  • 1 utility Monitoring and UEM 5.6 professional Certification exam Blueprint Contributors Ted Feyler, dynatrace Architect, CSO features Portfolio manager Rob Vollum, dynatrace Architect, Director dynatrace Enablement capabilities Andreas Grabner, Technical consultant, dynatrace center of Excellence Wolfgang Gottesheim, Technical consultant, dynatrace core of Excellence Klaus Enzenhofer, Technical consultant, dynatrace core of Excellence Stephanie Schulte, working towards and construction expert Siobhan Ohmart, working towards and development professional web page 1

    2 INTRODUCTION The application Monitoring and UEM expert Certification covers dynatrace APM technologies. It validates that you have the knowledge and advantage to install and configure dynatrace components, combine dynatrace to your application(s), computer screen application performance and person journey, analyze results, and troubleshoot issues. This examination blueprint offers the content and context of the application Monitoring and UEM knowledgeable Certification. Please overview this blueprint in its entirety to profit an intensive knowing of exam expectations and necessities. viewers Candidates in quest of software Monitoring and UEM expert Certification will fall into one in all right here categories: Dynatrace valued clientele Dynatrace partners Dynatrace personnel All candidates for the dynatrace professional Certification should have carried out the dynatrace affiliate Certification previous to attempting the professional Certification. PREREQUISITE potential whereas capabilities and journey with dynatrace is required to achieve this certification, examinees must even have working potential in here areas: Familiarity with object-oriented programming: Java or.web fundamental figuring out of carrier Oriented utility (SOA) Architectures (JEE and.web) adventure working with utility Servers, corresponding to WebSphere, WebLogic, JBoss, Tomcat, IIS, and so on. Browser statistics as it pertains to debugging and transactions simple system administration in home windows, Unix, VMware, and so on. fundamental understanding of database question optimization and troubleshooting web page 2

    three examination coaching application Monitoring and UEM professional Certification is intended for APM authorities who have both theoretical abilities and palms-on event with dynatrace. Examinees ought to exhibit skillability in both to flow the exam. so as to assist certification candidates with their exam training, we present a combination of instructor-led working towards (ILT) sessions, and self-paced getting to know with APM tuition online. We strongly recommend that candidates achieve the following milestones in preparation for the examination: utility Monitoring affiliate Certification (Required) at least six months of adventure working with dynatrace in a medium to massive setting up (up to 200 brokers) Be an lively participant within the Compuware APM neighborhood ( together with: o Product documentation o expertise base articles o discussion forums o dynalearn webinars Attend teacher-led lessons (purchasable on request). *customers, please contact your client Success supervisor for details. companions, please contact your associate Enablement supervisor. employees, please contact your manager or finished application Monitoring Product Fundamentals self-paced classes on APM tuition online page 3

    4 examination layout This exam is run in two materials: Written practical You must pass the written component of the examination earlier than sitting for the useful component. The written and practical portions are administered in two separate periods. You must finished the functional element within three months of passing the written. WRITTEN exam The written component of the certification is about 200 questions together with each diverse-alternative and multipleresponse objects. distinct-alternative: select one option from an inventory that optimal answers the question or completes the remark. varied-response: opt for assorted alternate options from a list to answer the query or finished the statement. dissimilar-response check items are certainly identified. You may be given three and one half hours to comprehensive the written component of the certification. The written portion is 100% computing device graded, with a passing rating of seventy six%. WRITTEN examination MODULES The table below lists the modules lined in the written exam and the extent to which they are represented within the examination. Module % of examination 1. part installing and Configuration 33% 2. gadget Profile Configuration 25% three. software efficiency Monitoring and diagnosis 18% 4. business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting four% total one hundred% WRITTEN exam objectives the following pursuits map returned to the examination modules listed above. The subject matters and ideas under each and every objective are meant to clarify the purpose and aren't a finished list of examination content. 1. remember the traits of application Monitoring structure and accessories. To encompass: 1.1. utility Monitoring structure 1.2. Sizing necessities 1.three. Supported platforms 1.four. application Monitoring Server web page 4

    5 1.5. evaluation Server 1.6. Collectors 1.7. agents 1.eight. dynatrace client 1.9. efficiency Warehouse Fixpacks Licensing requirements 2. remember a way to configure the device Profile to encompass: 2.1. software structure mapping and naming 2.2. Agent companies 2.three. Autosensors 2.4. Sensors and sensor packs 2.5. reminiscence and system sensor suggestions 2.6. Discovery Run 2.7. Out of the field and customized measures 2.eight. computer screen measures 2.9. Incidents APIs Error detection guidelines displays projects Schedules user adventure settings 3. recollect a way to computer screen and diagnose utility efficiency using here: 3.1. performance records three.2. Runtime facts 3.three. experience records 3.4. sessions 3.5. general anti-patterns three.6. Monitoring dashboards three.7. Monitoring plugins 4. don't forget how to use, create and / or configure company Transactions to include: four.1. enterprise transaction necessities four.2. Out of the field company transactions 4.three. customized enterprise transactions 5. remember a way to create and/or configure dashboards to encompass: 5.1. beginning middle dashboards 5.2. Infrastructure View 5.three. application View 5.four. customized dashboards 6. keep in mind how to configure dynatrace integrations and extensions to encompass: 6.1. Load assessments web page 5

    6 6.2. Load Runner 6.three. LDAP/energetic directory 6.four. SMTP 6.5. rest features 7. recall a way to troubleshoot dynatrace to consist of: 7.1. Connectivity concerns 7.2. installing considerations 7.three. Agent mapping considerations 7.4. Licensing concerns 7.5. Server and Collector health (gentle weight, bridge to admin) 7.6. performance Warehouse issues (mild weight, bridge to admin) 7.7. No UEM information useful exam The functional element of the certification is a arms-on part requiring examinees to deploy dynatrace components and configure application injection in a heterogeneous Amazon web services ambiance. 15 to 30 minutes ahead of the delivery of your scheduled exam, you're going to acquire a link to the virtual ambiance from Use far flung computing device or the want to connect to the environment. Your proctor will enter the password to atmosphere. you are going to also analyze kept session files to diagnose utility performance and create enterprise transactions. The purposeful component of the exam carries diverse alternative questions and open response questions requiring examinees to post monitor captures of the configured environment. The open response gadgets require manually grading, for this reason examinees will acquire outcomes inside three to 5 days of finishing the practical element of the exam. The passing score for the useful is 91%. You will be given three to complete the functional component of the examination. useful exam MODULES The desk under lists the modules coated within the purposeful examination and the extent to which they are represented in the exam. Module % of exam 1. installing and Configuration forty% 2. utility Instrumentation 20% three. business Transactions 20% 4. software performance Monitoring and diagnosis 20% total a hundred% purposeful examination objectives here pursuits map again to the examination modules listed above. 1. installation and configure dynatrace components in a heterogeneous atmosphere. 2. Instrument applications to be monitored by way of dynatrace web page 6

    7 3. Create and / or configure business Transactions 4. video display and /or diagnose application efficiency and user experience using dynatrace SCHEDULING Certification exams are administered and proctored by means of Examity. we've partnered with Examity, an online proctoring carrier, to protect the price of the certification. by making use of an online proctor there isn't any deserve to shuttle to a trying out core. The examination may also be taken on a computer, from practically any region. To time table a dynatrace associate examination, please log in to APMU and observe the certification icons. upon getting accredited the Compuware Certification terms and conditions, which you can connect with Examity to time table the examination. You should agenda the examination as a minimum 24 hours in develop of the time in which you need to take the exam or pay an on-demand scheduling fee. charge people have to pay at time of registration for each part of the certification: Written: $ purposeful: $ An examination could be paid for by using bank card or through the use of a promotional code. Promotional codes can be received in exchange on your aspects, or if in case you have opted for certifications in your Product time table, observation of work (SOW) or different contract. Contact your customer Success manager (CSM) or to obtain a promotional code. You can also time table your exam the use of this code. lodging Compuware is committed to making certain its checks are accessible to every person, together with those people who may also require lodging. in case you consider you require an lodging to access this examination, please contact to request tips. Compuware organization, the know-how efficiency enterprise, makes a change by using providing software, specialists and gold standard practices to ensure expertise works neatly and delivers value. Compuware solutions make the world s most essential applied sciences operate at their surest for leading businesses global, together with 46 of the top 50 Fortune 500 corporations and 12 of the suitable 20 most visited U.S. net sites. learn more at: Compuware business enterprise World Headquarters One Campus Martius Detroit, MI Compuware enterprise Compuware items and features listed within are trademarks or registered trademarks of Compuware business enterprise. Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be trademarks of their respective house owners. page 7

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    CURSOS CA carrier Desk manager – discover Your CA applied sciences course

    33SVD20501 simple Administration 200 – CA training

    33SVD20471 Configure Incident & difficulty management 200

    33SVD20481 Configure change management 200

    33SVD30080 constructing advanced Notifications 300

    33SVD30090 build kept Queries for the Scoreboard 300

    33SVD20381 imposing superior Availability 200

    33SVD30141 Managing the record atmosphere 200

    33SVD30121 constructing web Intelligence experiences 300

    33SVD30071 modify forms and Database 300

    33SVD30100 Archive and Purge records 300


    CERTIFICAÇÕES CA provider Desk supervisor

    Existem dois níveis de certificações, estas certificações possuem exigência de determinado conhecimento baseado na responsabilidade do profissional dentro do ciclo de vida de TI.

    O CA certified enterprise Analyst demonstra as melhores práticas aplicadas no gerenciamento da aplicação.

    O CA licensed skilled demonstra o conhecimento do profissional desde a infraestrutura da aplicação, instalação, configuração e melhoria.

    Para o caso do CA provider Desk manager são:


    CA service Desk supervisor r12.x knowledgeable examination (CAT-one hundred eighty)

    CA carrier Desk supervisor r12.x Administrator (CAT-200)


  • Múltipla Escolha
  • 50 questões
  • ninety Minutos de Tempo para completar o exame
  • 35 corretas para aprovação das 50 disponíveis, ou seja, 70% de acertos.
  • 60 minutos de duração
  • US$ a hundred and fifty,00 –  É a taxa de custo do exame do EXIN.


    Objetivos do exame CAT-one hundred eighty

    Objetivos do Exame Conteúdo % foco Administering CA service Desk supervisor CA service Desk manager r12.9: Administration fundamentals 200 (33SVD20501) eight% setting up the enterprise facts structureCA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 2% Configuring Incident and difficulty controlCA provider Desk manager r12.9: Configure Incident and issue management 200 (33SVD20471) 2% Configuring change controlCA provider Desk manager r12.9: Configure alternate administration 200 (33SVD20481) four% Configuring Contacts and agencies CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Configuring safetyCA carrier Desk supervisor r12.9: Administration basics 200 (33SVD20501) 8% Administering Notifications CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 6% Administering carrier level Agreements CA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 6% Administering Surveys CA provider Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Archiving and Purging data CA carrier Desk supervisor r12.9: Archive and Purge records 300 (33SVD30100) 4% Manipulating statistics CA provider Desk manager r12.9: Extract, seriously change and load data 300 (33SVD30110) 10% Managing the record atmosphere CA provider Desk supervisor r12.9: Managing the report atmosphere (33SVD30141) 4% creating net Intelligence experiences using InfoView CA carrier Desk supervisor r12.9: constructing net Intelligence reports 300 (33SVD30121) eight% modifying internet Intelligence reviews CA provider Desk manager r12.9: building web Intelligence experiences 300 (33SVD30121) 6% enforcing a customised Universe CA service Desk manager r12.9: Managing the document atmosphere 200 (33SVD30141) 2% creating internet kinds for stories CA service Desk manager r12.9: building internet Intelligence stories 300 (33SVD30121) 2% developing Dashboard Frames the use of internet monitor Painter Product Documentation, container experience2% developing Tabs for report Product Documentation, box event2% Adapting CA provider Desk manager to Your business Practices CA service Desk manager r12.9: alter types and Database 300 (33SVD30071) 6% Adapting the CA service Desk supervisor web client to Your business Practices CA provider Desk manager r12.9: modify varieties and Database 300 (33SVD30071) 6% Customizing Notification strategies Product Documentation, container adventure2% enforcing superior Availability CA carrier Desk manager r12.9: enforcing advanced Availability 200 (33SVD20381) 6%





    Objetivos do exame CAT-200


    Objetivos do Exame Conteúdo % foco Exploring the CA carrier Desk net Interface CA carrier Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) explore the CA provider Desk web Interface• explore the Interface for the stage 1 Analyst function• discover the Interface for the level 2 Analyst position four% creating and looking for Tickets CA carrier Desk supervisor r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Create and search for Tickets• Create Tickets for Incidents and Requests as a degree 1 Analyst• Search Incidents and Create issues and change Orders as a degree 2 Analyst 4% Updating Incidents, issues, and Requests CA carrier Desk manager r12.6: provider Desk Analyst Operations 200 (33SVD20081) replace Incidents, issues, and Requests• Create dad or mum/child Relationships for Incidents, issues, and Requests 2% enhancing and Monitoring trade Orders CA provider Desk manager r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Edit and computer screen alternate Orders• video display CA Workflow and perform activities for exchange Orders 2% Resolving and closing Incidents, issues, Requests, and alter Orders CA provider Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) resolve and shut Incidents, problems, Requests, and alter Orders• unravel Incidents, complications, Requests, and alter Orders as a level 2 Analyst• close Incidents, problems, Requests, and change Orders as a stage 1 Analyst four% Administering CA carrier Desk manager CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer CA provider Desk supervisor • define the CA SDM architecture• outline the CA SDM accessories• Describe CA SDM alternate options supervisor• Troubleshoot CA SDM 10% setting up the company information structureCA service Desk manager r12.6: Administration 200 (33SVD20051) set up the business statistics structure• Create and modify Reference statistics• Create and adjust CI assist information• Create and modify commonplace Shared items6% Configuring Incident and problem managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure Incident and problem administration• Configure Incident and problem control4% Configuring change managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure alternate administration• Configure alternate administration• Create a metamorphosis class four% Configuring Contacts and businesses CA carrier Desk supervisor r12.6: Administration 200 (33SVD20051) Configure Contacts and groups• Configure Contacts and corporations 6% Configuring safetyCA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Configure safety• explain CA SDM Authentication• Describe role‐based mostly security• identify the Predefined Roles installed with CA SDM• define the ranges of CA SDM safety


    • Create entry varieties

    • Create records Partitions

    20% Administering stored Queries CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer kept Queries• Create kept Queries for the Scoreboard• Create Time-primarily based saved Queries four% Administering Notifications CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Notifications• allow pastime Notifications• Configure Notification rules • Create Message Templates• Create undertaking Associations


    • Create Object Contact Notifications • Create CI Notifications

    Administering service degree Agreements CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer provider stage Agreements• define SLA components• Create Macros• Create pursuits


    • Create service types

    • Create service target Templates

    16% Administering Surveys CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Surveys• Create Survey Templates 2%




    Onde realizar o Exame page=publicHome&branding=CATECHNOLOGIES (revogado)




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