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C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP - Dump Information

Vendor : SAP
Exam Code : C_TCRM20_72
Exam Name : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP
Questions and Answers : 80 Q & A
Updated On : May 19, 2017
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C_TCRM20_72 Questions and Answers

C_TCRM20_72


  1. Answers questions on invoice amounts using the knowledge search.

  2. Runs a marketing campaign.


Answer: A, B, C


QUESTION: 69

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM

7.0. What should you consider during this upgrade project? Note: There are 2 correct answers to this question.


  1. "Core" business functions are automatically activated after the technical upgrade.

  2. Test catalogs for the business functions are included.

  3. Enhancements delivered with EHP1 are part of the new software.

  4. Enhancement package installation replaces Support Package installation.


Answer: B,C


Section 7: Sec Seven (70 to 76)

Details: Topic 7, SAP CRM Transactional Processing


QUESTION: 70

The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month. Which tool do you recommend?


  1. Activity journal

  2. Action monitor

  3. Pipeline analysis

  4. Activity monitor


Answer: D


QUESTION: 71

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call? Note: There are 2 correct answers to this question.


  1. Activity goal

  2. Product promotion list

  3. Questionnaire

  4. Campaign To-Dos


Answer: A, C


QUESTION: 72

Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactions? Note: There are 3 correct answers to this question.


  1. Copying control for transaction history

  2. Copying control for item categories

  3. Copying routines using a BAdI

  4. Copying control for transaction types

  5. Copying control for transaction profile


Answer: B, C, D


QUESTION: 73

You want to gather information from your customers. Which option within SAP CRM supports this requirement?


  1. E-mail Response Management System

  2. Partner Channel Management

  3. CRM Web Channel

  4. Survey tool


Answer: D


QUESTION: 74

Which of the following describes the business object of a transaction?


  1. Default item category

  2. Business agreement settings


  3. Leading business transaction category

  4. Transaction details


Answer: C


QUESTION: 75

Which of the following are possible influencing factors used in Customizing for item category determination? Note: There are 3 correct answers to this question.


  1. Item category usage

  2. Org. data profile

  3. Customer/material info record

  4. Transaction type

  5. Item category group


Answer: A, D, E


QUESTION: 76

What are Customizing characteristics for a new transaction type? Note: There are 2 correct answers to this question.


  1. A transaction type can have multiple profiles and procedures assigned to it.

  2. A transaction type can have only one leading transaction category.

  3. A transaction type must have an item category assigned to it.

  4. A transaction type can have multiple internal number range object assignments.


Answer: A, B


Section 8: Sec Eight (77 to 80)

Details: Topic 8, SAP Technology and Integration


QUESTION: 77

What is the advantage of the SAP enhancement package concept?


  1. When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.

  2. You can selectively activate business functions to use specific functions or


    processes.

  3. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.

  4. When you use SAP enhancement packages, you no longer need to implement SAP

Support Packages.


Answer: B


QUESTION: 78

Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project? Note: There are 2 correct answers to this question.


  1. Implementation and test tools, for example the IMG or the Test Workbench

  2. Roadmaps providing links to accelerators and tools that perform project tasks

  3. Wizards that support the technical installation of the SAP CRM system

  4. Skill-based allocation reports to assign qualified employees to the project


Answer: A, B


QUESTION: 79

Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time? Note: There are 2 correct answers to this question.


  1. SAP Supplier Relationship Management

  2. SAP Supply Chain Management

  3. SAP ERP

  4. SAP Product Lifecycle Management


Answer: B, C


QUESTION: 80

Which of the following functions related to SAP CRM processes are only available in SAP ERP? Note: There are 2 correct answers to this question.


  1. Billing

  2. Financial Accounting


  3. Business Partner Management

  4. Logistics Execution System


Answer: B, D



SAP C_TCRM20_72 Exam (SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP) Detailed Information

C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP


C_TCRM20_72 Test Objectives


The SAP CRM Certification Sample Question Set is prepared to make you familiar with actual SAP C_TCRM20_72 exam question format and exam pattern. To get familiar with more exam properties, we suggest you to try our Sample SAP CRM Certification Practice Exam.

This Sample SAP CRM Certification Practice Exam is designed for evaluation purpose only. If you are planning to write the SAP Customer Relationship Management Certification Exam (C_TCRM20_72) and really want to test your SAP CRM subject knowledge to identify your weak areas, we strongly recommend you to start your preparation with our Premium SAP CRM Certification Practice Exam.

SAP CRM Certification Syllabus

You can collect all the information about SAP CRM Certification Exam (C_TCRM20_72) from this page. The SAP CRM certification is mainly targeted to those candidates who are from SAP CRM & business consulting background and wants to build their career as a SAP CRM consultant. The SAP CRM Certification Exam verifies that the candidate possesses fundamental knowledge and proven skills in the area of SAP Customer Relationship Management. This exam validates that the candidate has a good and overall understanding within this consultant profile, and can implement this knowledge practically in projects under guidance of an experienced consultant.

SAP CRM Certification Sample Question Set - 1

The SAP CRM Certification Sample Question Set is prepared to make you familiar with actual SAP C_TCRM20_72 exam question format and exam pattern. To get familiar with more exam properties, we suggest you to try our Sample SAP CRM Certification Practice Exam.

This Sample SAP CRM Certification Practice Exam is designed for evaluation purpose only. If you are planning to write the SAP Customer Relationship Management Certification Exam (C_TCRM20_72) and really want to test your SAP CRM subject knowledge to identify your weak areas, we strongly recommend you to start your preparation with our Premium SAP CRM Certification Practice Exam.

SAP Customer Relationship Management (CRM)

To make your SAP CRM Certification Exam (C_TCRM20_72) preparation easy, our team of experts have designed an Online SAP CRM Certification Practice Exam. Our experts have carefully maintained exam structure, syllabus, topic weights, cut score and time duration same as actual SAP Customer Relationship Management Certification Exam. Our online SAP CRM Certification practice exams contain practical case study based questions and answers. We have prepared question bank for this practice exam with the help of experts' domain knowledge and collective feedback received from recently certified candidates. These questions and answers are verified by our experts which are frequently asked and similar to what you face in actual SAP CRM Certification Exam.

We invite you to try online demo practice exam to get familiar with our SAP CRM Certification Practice Exam.

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