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GE0-806 Questions and Answers
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
WFM Data Aggregator
WFM Builder .
Which of the following statements is true?
An Agent must have only one contract, but can be scheduled for multiple shifts.
An Agent does not new to have a contract, but must work for at least one shift,
An Agent can have multiple contracts, but must be scheduled only for one shift.
An Agent can have any number of contracts and can be scheduled for any number of shifts.
Breaks and are created together?
Which are valid scenario elements you can use when creating a schedule scenario? Choose 4 answers
Answer: A, B, D, F
In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non- adherent?
End before Threshold
Start after Threshold
What does synchronization of daily schedules mean?
All Agents in a team start a shift within specified threshold
All Agents in a team receive lunch at the same time
All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule
Every Agent starts a shift within a specified threshold for a specific period
What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers
Change the skill levels in WFM Configuration Utility
Disable Skills in WFM Configuration Utility
Remove the Login ID in Genesys Administrator
Adjust the Hiring/Termination date in WFM configuration utility
Grant the agent an exception in the Calendar
Answer: A, B, E
An Agent using WFM Web for Agents can propose a trade to which of the following? \ Choose 3 answers
To a specific Agent
To a community where community are all Agents in the same Team
To a community where community are all Agents in an entire Organization
To a community where community are all Agents on the same site
To a community where community are all Agents in a Configured Agent Group
Answer: A, B, D
How do you guarantee the same day-off for a team while their start times on a work day may vary?
Use Rotating Patterns
Use Shift Exceptions
Set "Maximum Start time difference for Members of the same team" parameter
Select "Use Team Constraints" while building the schedule
Is there a limit on the number of Activities configurable in Genesys WFM for a site?
Yes, up Co 10 Activities
Yes, up to 100 Activities
Yes, up to 500 Activities
No, there is no limit
What is the relations between Agents and contracts?
Agents only need a Contract if they are Multi-Skilled
Only one Contract can be assigned to an Agent at a time
Contracts determine the types of calls that can be routed to an Agent
Agents are automatically assigned a Termination Date if they do not have a Contract