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HP2-H33 - Selling HP PPS ServiceOne Services - Dump Information

Vendor : HP
Exam Code : HP2-H33
Exam Name : Selling HP PPS ServiceOne Services
Questions and Answers : 58 Q & A
Updated On : May 22, 2017
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HP2-H33 Questions and Answers

HP2-H33

QUESTION: 48

When is the best time to offer HP Contractual Services?


  1. At the time of the new hardware purchase

  2. 10 days after the expiration of the HP base warranty

  3. Anytime during the hardware lifecycle

  4. Upon renewal of the existing services agreement


Answer: D


QUESTION: 49

When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?


  1. Upon expiration of a service engagement

  2. Any time during the hardware lifecycle

  3. Prior to the HW purchase

  4. At the time of the HW purchase


Answer: A


QUESTION: 50

Which customer challenges do HP PPS Services help to mitigate? (Select three.)


  1. Ensuring a recovery time of 134 minutes

  2. Saving up to 44% of the time to configure devices

  3. Business downtime due to equipment failure

  4. Downtime during international business travel

  5. Reducing the percentage of devices lost in transit

  6. Confidential data exposure due to equipment theft


Answer: C, E, F


QUESTION: 51

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and Ricoh?


  1. Market recognition

  2. Wider geographic coverage

  3. Extended business hours

  4. Wider page array


Answer: B


QUESTION: 52

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)


  1. HP Defective Media Retention

  2. HP Post Warranty Care Pack

  3. HP Contractual Services

  4. HP Refresh Services

  5. HP Maintenance Kit replacement


Answer: A, C


QUESTION: 53

Which statement is true about HP Care Pack Services?


  1. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

  2. HP Care Pack Services cover multiple pieces of equipment with one service level.

  3. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.

  4. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.


Answer: C


QUESTION: 54

Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"


  1. Tracking and Recovery Services

  2. Asset Tagging

  3. Installation

  4. Defective Media Retention

Answer: D


Reference:

http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA5-3086EEW.pdf (page 8, see is this for you, defective media retention)


QUESTION: 55

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?


  1. Services360 Pro

  2. Aftermarket Channel Facilitation Program

  3. HP Contractual Services

  4. HP Channel Services Network


Answer: A


QUESTION: 56

When do HP Post Warranty Care Pack Services need to be registered?


  1. within 10 days after purchasing the care pack

  2. within 10 days after the purchase of the hardware

  3. within 30 days after the expiration of the warranty

  4. within 90 days after the purchase of the hardware


Answer: A


Reference:

http://www8.hp.com/uk/en/support-drivers/carepack/post-warranty.html


(See


the

Guidelines).


QUESTION: 57

Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)


  1. A customer has established security policies and procedures.

  2. A customer requires project management to deploy personal systems.

  3. A customer needs an onsite technician to support the hardware fleet.

  4. A customer has a high volume of sensitive data to protect.

  5. A customer needs to be able to add or remove devices from the same service

    engagement.

  6. A customer is concerned about potential security breaches by irresponsible employees.


Answer: B, C, D


QUESTION: 58

Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)


  1. Support for users with efficient escalation process

  2. Secure protection of sensitive data

  3. Reduced theft of computers and printers

  4. Efficient support of mobile users

  5. Removal of unplanned repair costs

  6. Increased staff productivity


Answer: A, E, F


HP HP2-H33 Exam (Selling HP PPS ServiceOne Services) Detailed Information

HP2-H33 - Selling HP PPS ServiceOne Services


HP2-H33 Test Objectives




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