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A customer is trying to configure extended monitor support to span across two monitors and only one monitor shows the display. You have tested both monitors. What needs to be configured?
When a processor displays a temperature warning, what do you do first?
Reseat the processor.
Check the environment.
Replace the cache.
Install a new processor fan.
A user has forgotten the DriveLock password on a new computer and a master password has not been set. How can you get access to the drive?
Replace the drive, the user data is lost.
The drive has to be formatted, the user data is lost.
Reset the BIOS to the default values.
Go to BIOS and apply the Setup password.
What is PXE used for?
to boot from the LAN
to enable wireless encryption
to boot from the WLAN
to boot from the secondary drive
Which chipset features a remote management function?
You are at a customer site for a computer repair, and the customer has a second defective computer that needs to be repaired under warranty. What action must be taken?
Repair the second computer if you have the parts.
Nothing. You are only allowed to repair a single computer per site.
Tell the customer that they are responsible for the repair.
Create a new case.
Where should you go to run the DPS test? (Select two.)
Smart Start CD
Windows Control Panel
HP Insight Diagnostics Offline Edition
What do HP Care Packs provide?
extended warranty support service
additional sales assistance
software patches and updates
increased software functionality
Which HP product is available with embedded SCSI?
One out of ten identically configured computers is exhibiting random lockups. What is the first component you would swap with one of the other working units to determine whether this is a software or hardware problem?
hard disk drive
Where will the computer boot from when using the function key F12?
You are at a customer site for a computer repair and have determined that the replacement part is DOA. What should you do?
Replace part as assigned.
Open a new case.
Cancel on site service.
Call HP technical support.
Apart from the operating system, what is also recovered to the hard drive after restoring the factory image?
Your HP Workstation has one SATA hard drive installed. What must be done first in order to access the embedded SATA RAID configuration tools?
Obtain and update system firmware.
Enable POST Messages.
Add a second SATA hard disk drive.
Enable RAID/AHCI SATA Emulation.
HP HP2-Q01 Exam (Servicing HP Desktops, Workstations, and Notebooks) Detailed Information
HP2-Q01 - Servicing HP Desktops, Workstations, and Notebooks