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ISEB-ITILF - The Foundation Examination - ITIL - Dump Information

Vendor : ISEB
Exam Code : ISEB-ITILF
Exam Name : The Foundation Examination - ITIL
Questions and Answers : 418 Q & A
Updated On : November 16, 2017
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ISEB-ITILF Questions and Answers

ISEB-ITILF

QUESTION: 403

Which of the following statements is FALSE?


  1. If the root cause and a temporary work-around have been identified for a problem it becomes a known error

  2. All known errors need to be resolved to user satisfaction

  3. A known error can be kept open when a work-around is being used

  4. Incidents are not the only source of known errors


Answer: B


QUESTION: 404

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:


  1. Initial testing, Education and Awareness and Assurance

  2. Education and Awareness, Review and Audit

  3. Organization and Implementation Planning and Risk Reduction Measures

  4. Business Impact Analysis, Risk Assessment and Business Continuity Strategy


    Answer: D


    QUESTION: 405

    Which of these statements reflect the activities of IT Financial Management?

    1. IT Financial Management may calculate the prices to be charged for IT services

    2. IT Financial Management ensures that the IT department charges those who benefit from IT


      1. Only 1

      2. Only 2

      3. Neither

      4. 1 and 2


Answer: A


QUESTION: 406

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?


  1. Full Release

  2. Package Release

  3. Emergency

  4. Delta Release


Answer: B


QUESTION: 407

Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:


  1. The reliability of the CIs

  2. The level at which components will be independently changed

  3. The suitability of the available software to hold the information

  4. The availability of spares for CIs


Answer: B


QUESTION: 408

As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis. Which of the following is most likely to be of use to you in drawing up your plan?


  1. The Forward Schedule of Change, produced by Change Management

  2. A Service Catalogue plus an understanding of the business criticality of each of the services

  3. A list of Services and Operational Level Agreements

  4. A report produced by Incident Management detailing the incidents affecting IT Services over the last month


Answer: B


QUESTION: 409

An overhead would normally be regarded as which of the following?


  1. A discounted charge

  2. The market price

  3. An indirect cost

  4. A direct cost


    Answer: C


    QUESTION: 410

    Consider the following activities:

    1. The analysis of raw data

    2. The identification of trends

    3. The definition of Service Management processes

    4. The implementation of preventive measures

      Which of the above should be easier after implementing a good IT Service Management software tool?


      1. All of them

      2. 2 and 3

      3. None of them

      4. 1, 2 and 4


Answer: D


QUESTION: 411 The CMDB:


  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24

  2. Is updated by Configuration Management staff at the end of each working day

  3. Holds information that will be useful to the majority of IT Service Management processes

  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly


Answer: C


QUESTION: 412

Which of the following is NOT a valid method of tuning?


  1. Balancing disc traffic

  2. Making more efficient use of processing capacity

  3. Installing a new server

  4. Balancing workloads


QUESTION: 413

For an organization implementing the ITIL IT Service Management processes which of the following statements is most accurate?


  1. The full benefits will only be realized if all IT staff are fully qualified in IT Service Management.

  2. The full benefits will only be realized if Incident & Problem Management processes are implemented first.

  3. The full benefits will only be realized if the business requirements are first ascertained and then the processes are implemented in an integrated way.

  4. The full benefits will only be realized if regular reviews are undertaken with customers.


Answer: C


QUESTION: 414

Which of the following would NOT be a performance measurement for the Service Level Management function?


  1. What percentage of services are covered by SLAs?

  2. Are service review meetings held on time and correctly minute?

  3. Are customer perceptions of service improving?

  4. How many services are included within the CMDB?


Answer: D


QUESTION: 415

Which of the following is NOT an element of Availability Management?


  1. Verification

  2. Security

  3. Reliability

  4. Maintainability Answer: A QUESTION: 416


  1. Physical copies of all CIs are stored in the DSL

  2. Release Management is responsible for managing the organization’s rights and obligations regarding software

  3. The DSL contains source code only

  4. A change may only be developed from non-definitive versions of software in the case of an urgent release


Answer: B


QUESTION: 417

Which of the following metrics would you most associate with the Service Desk?


  1. The number of high priority incidents occurring

  2. The support team which resolves the greatest number of problems

  3. The number of problems solved in a day

  4. The mean time between failure


    Answer: A


    QUESTION: 418

    Potential benefits from managing IT Service Continuity are:

    1. Lower insurance premiums

    2. Fulfillment of mandatory or regulatory requirements

    3. Reduced business disruption in the event of a disaster

    4. Better management of risk and the consequent reduction of the impact of failure


      1. 2 and 4

      2. 2, 3 and 4

      3. All of them

      4. 1, 2 and 4


Answer: C


ISEB ISEB-ITILF Exam (The Foundation Examination - ITIL) Detailed Information

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IT service management
IT Service Management from BCS-IT
BCS offers a range of certifications across the primary disciplines within IT Service Management of ITIL best practice and IT Asset Management:
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Our portfolio enables IT professionals to learn how to deliver, support and manage IT services in an effective and efficient way, embracing the ITIL® best practice framework, the world’s most widely accepted approach to service management. Find out more about the ITIL structure and credit system.
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ITIL credit system diagram (small)
Click to view a larger version
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All accredited training organisations are listed on the website and most offer training in a number of locations.
Can I sit the exam without attending a training course?
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You will need to contact the accredited training organisation for this information.
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Details of the exam fees are found in the exam section of the website for the certification you wish to take.
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You are allowed to enter the examination room up to 15 minutes after the scheduled start time. You will not be entitled to have any additional time if you arrive late. If you arrive after 15 minutes after the scheduled start time, you will not be allowed to enter the examination room and will forfeit your examination fee.
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Notice period Refund available
More than 14 days
No charge / Full refund
Between 7-14 days
Refund of 50% of exam fee
Less than 7 days
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We retain the highest mark.
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You will receive an email asking to log into a secure site to view your results and you will be able to download an e-certificate.
When do I receive my results?
Multiple choice and oral examination results are usually sent within 3 weeks of the examination date. Written examination results can take up to 8 weeks.
How long does it take to receive a certificate if I have taken my exam with Pearson VUE?
Candidates will receive an email within 48 hours of sitting their exam at a Pearson VUE testing centre and will be able to click on a link to register for the BCS candidate portal where they will be able to access their e-certificate.
My certificate has my name misspelt, can I get this changed?
Please call +44 (0)1793 417 655 to have your details amended. There will be no charge if your name has been spelt incorrectly.
How do I order a new or replacement paper certificate?
You can order new or replacement paper certificates by calling +44 (0) 1793 417 655. There is a charge for this service.
I have changed my name; can you update my details on the BCS database?
Yes, please complete the Request for name change form along with the relevant document (e.g. marriage certificate, dissolution decree or deed poll document. There is no fee for this service. Unfortunately we cannot make the changes without the relevant form. Please refer to the Name Change Policy for further details.
I have changed my name; can I have a paper certificate in my new name?
Yes, please complete the Request for name change form and send to us along with the relevant document (e.g. marriage certificate, dissolution decree or deed poll document). Once this has been done, a new paper certificate can be issued, however there is a charge; please call +44 (0) 1793 417 655 if you would like to arrange this and make a payment. Please refer to the Name Change Policy for further details.
What information do you share about me with third parties?
We regard the lawful and correct treatment of personal information as very important to the provision of professional services and to maintaining confidence between those with whom we deal and ourselves. We will ensure that all personal information is treated lawfully and correctly. To this end, we adhere to the Data Protection Principles as laid down in the Data Protection Act 1998. Please refer to the Data Protection and Confidentiality Policy for further information.
Is my employer informed of my exam result?
We do not provide your examination results to third parties without your express consent, with the exception of your accredited training organisation or the official accreditor for ISTQB, ITIL and PPM examinations.
I have passed my exam but cannot see my name on the successful candidate register (SCR). How do I go about getting it to show on there?
For BCS examinations please go to www.bcs.org/candidateportal
If you have received an email which advised you how to access your examination results then there is a radio button which asks you if you want your details added to the SCR. Click this button and this will be updated within eight weeks of the request. If you have not had this email then please contact our Customer Service team on + 44 (0) 1793 417 655.
Why can I not see some of my results online?
There are some certifications which cannot be viewed online. Please contact our Customer Service team for further assistance.
What is your complaints procedure?
Anyone has the right to complain if they have concerns about a product or service we have provided. All complaints need to be submitted in writing and must contain the following information:
The reason(s) for the complaint.
The date and location of the examination.
Supporting documentation if appropriate.
Pertinent information relating to the grounds for the complaint.
If you have a complaint about your Accredited Training Organisation, please contact them in the first instance and follow their candidate complaints procedure. If you are not satisfied with the response from your accredited training organisation, you have the right to escalate your complaint to us. Please refer to the Complaints Policy for further information.
I received my results today and they are not what I expected - how do I appeal?
First of all, you cannot appeal simply because you are not happy with your results; an appeal must have grounds. There are three grounds for appeal permitted by the procedure (which you should read carefully if you are considering making an appeal) which are:
Your performance was adversely affected by illness or personal circumstances which were not known to you when you sat the examination.
There has been a significant error made by BCS.
BCS acted in a way which is manifestly unreasonable.
For further information please refer to the Appeals policy (PDF)
How will my appeal be considered?
The appeal is considered by the Policy, Compliance and Audit Team who will decide if there is a case for appeal. They will have a copy of the letter of appeal and all supporting documentation, along with relevant documentation (if necessary) from your accredited training organisation.
How long will it take for my appeal to be resolved?
As each appeal is different there are no definitive timelines as to how long an appeal will take to resolve, but you will be kept up to date at each stage of the appeal. We aim to investigate and resolve appeals as quickly as possible within no more than 20 days.
How long do I have to submit an appeal?
You must submit notice of an appeal within 20 working days of publication of the results from your particular examination. Please make sure that you read the form carefully and provide all the information requested. It is your responsibility to make the case, and to state it clearly; we cannot make assumptions - you must fully explain out the cause and effect.
How much does it cost to lodge an appeal?
The current fee for the appeal is £72.00 + VAT which must be paid by credit or debit card by calling our Customer Service team on + 44 (0) 1793 417 655. The appeal will not be processed until full payment has been made. A full refund will be made if the appeal is upheld unless the appeal is for marks to be upgraded due to an illness and then the fee will not be returned.
Are BCS professional certifications mapped to the QCF?
Professional certifications are not currently mapped to the QCF however, as they have been assessed, they broadly align as follows:
Foundation level professional certifications are equivalent to level 3
Practitioner level professional certifications are equivalent to level 4
Higher level professional certifications are equivalent to level 5
What is the relationship between ISTQB, UKTB and BCS?
ISTQB (International Software Testing Qualifications Board) is responsible for the international software testing qualification scheme called 'ISTQB Certified Tester'.
The role of ISTQB is to support a single, universally accepted, international qualification scheme aimed at software and system testing professionals, by providing the core syllabuses and by setting guidelines for accreditation and examination for national boards. UKTB is the UK national board for ISTQB. We deliver foundation and advanced level exams; ISTQB provide the syllabus and UKTB the questions.
We also offer our own intermediate certificate in software testing which is considered a valuable stepping stone between foundation and advanced level as well as a relevant stand-alone qualification.
Do you still have the ISEB (Information Systems Examination Board) Professional award?
No, this was withdrawn in 2012 due to the poor take up.

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  • ISEB Examcollection VCE:

    Nature fans all over have good reason to love the historic Natchez Trace Parkway. This National Scenic Byway is perfect place to experience the beautiful outdoors! Out of the 52,000 acres of Trace, almost 39,000 of those are maintained in a “natural” condition. That means you’ll find bountiful forests, non-agricultural fields and sparkling open water.

    Geneva motor show 2013: Seat Leon hot hatch and eco model details revealed

    The new Seat Leon Cupra hot hatch will be launched by early 2014, senior company officials have confirmed. At the other end of the line-up, there will also be a new super-frugal Ecomotive model with sub 89gkm CO2 emissions. 

    Speaking to Autocar on the launch of the new third-generation Leon five-door, design chief Alejandro Mesonero said the new Cupra line-up would encompass all three of the new Leon’s bodystyles: the SC three-door, the five-door hatchback and the ST estate.

    The standard three-door model is due to be revealed at the Geneva motor show in March 2013, and the estate at Frankfurt in September 2013. The Cupra models are expected to be shown in late 2013 or early 2014, R&D chief Matthias Rabe confirmed.

    Mesonero said the styling of the new Seat Leon Cupra was already complete, describing it as “stunning”. Expect alloys of 18in in size, a lower ride height and a bodykit for each of the three Leon Cupra models, plus bespoke flourishes such as different finishes for the front grille and other exterior and interior trim additions. 

    In terms of dynamics, Rabe said the new Cupra would likely match the performance of the current Cupra R. However, it’s likely to be down on power on the current 261bhp turbocharged 2.0-litre Cupra R, producing around 240bhp from a 2.0-litre turbo engine. Even so, the new Cupra’s lighter weight should mean it matches the more powerful model for performance.

    Rabe, who has already driven test mules of the car, said the longer wheelbase and wider tracks of the new Leon made the new Cupra an even more dynamic proposition than the existing Cupra R. “The new Cupra is already more than a current Cupra R,” he said.

    Both Rabe and Mesonero played down the potential launch for a Cupra R successor in the short-medium term, but sources have previously indicated a version of the new Leon is in the product plan.

    Rabe also confirmed the new Seat Leon Ecomotive would have “less than 89gkm CO2 emissions”. It’s likely to match or come close to matching the new 85gkm, 88.3mpg VW Golf BlueMotion that’s launching in the middle of next year.

    Mesonero said there were no real styling changes for the Ecomotive. Instead, modifications from the standard car will be restricted to technical updates such as low rolling resistance tyres and optimised aerodynamics. 

    The decision to expand the Leon line-up to three models has been made so the five-door model no longer has to perform the split roles of sporty hatch and family transport; the hidden door handles of the five-door, for instance, have been canned as Seat says it no longer has to hide the car’s family hatchback intentions.

    Toyota Teases FT-Bh Concept Hybrid

    Toyota wants you to mark the date: March 6 is when it will reveal the FT-Bh Concept, a mini hybrid car that saves production expense with lower cost materials and helps save the environment with emissions that are 50-percent lower than other cars in its ...

    What do parents and students think of STEM education?

    STEM (science, technology, engineering and math) education is vital to solving the world’s toughest social problems; to helping companies create the next breakthrough innovation and to keeping local economies competitive. So how do we encourage more students to study STEM projects?

    To find out, we partnered with Harris Interactive to get an insight on STEM education from parents with children in K-12 education, and students currently studying in STEM degree courses.

    The parent perspective:

    The survey found broad agreement among parents that there is room for improvement in how we prepare children to pursue a STEM career.

    · Most parents of K-12 students (93%) believe that STEM education should be a priority in the U.S., but only half (49%) agree that it actually is a top priority.

    · Parents believe STEM is essential to ensure the U.S. remains competitive in the global marketplace (53%) and to produce the next generation of innovators (51%)

    · While 50% of parents would like to see their child pursue a STEM career, only 24% are extremely willing to spend extra money helping their children be successful in their math and science classes.

    · The top three careers that parents want their kids to pursue are:

    o #1 Scientist (24%)

    o #2 Engineer (21%)

    o #3 Physician & Dentist, Teacher (Both 17%)

    The STEM student perspective:

    College students pursuing a STEM degree were asked to rate how well their K-12 education prepared them for their college courses in STEM, and why they chose to pursue a STEM academic path.

    · Nearly 4 in 5 STEM college students say that they decided to study STEM in high school or earlier and 21% decided in middle school.

    · More than half (57%) of STEM college students say that before going to college, a teacher or class got them interested in STEM.

    · Only 1 in 5 STEM college students feel that their K-12 education prepared them extremely well for their college courses in STEM.

    · Students indicated they are selecting a STEM path to secure their own futures.

    o 68% say they want a good salary

    o 66% say it’s the job potential

    o 68% say they find their degree program subject intellectually stimulating and challenging

    The gender differences:

    · Male students are more likely to pursue STEM because they have always enjoyed gamestoys, reading books, andor participating in clubs that are focused on their chosen subject area. (51% vs. 35% females).

    · Female students are more likely to say that they chose STEM to make a difference (49% vs. 34% males).

    · While more than half (57%) of STEM college students say that before going to college, a teacher or class got them interested in STEM, it’s especially true of female students (68% vs. 51% males) who give “a teacher or class” as the top factor that sparked their interest.

    · Females in STEM are more likely than males to say they were extremelywell prepared (64% vs. 49%) by their K-12 education, and are slightly more likely than their male counterparts to say that preparing students for STEM should be a top priority in K-12 schools (92% vs. 84%).

    You can read the full summary of findings here.

    Got a comment on these findings? We’d love to hear your thoughts either through the comments on this post or why not share your views on Twitter using the hashtag #STEMtember

    Microsoft has been committed to encouraging students to pursue a career in STEM for many years. We have put in place a range of global and local programs to encourage students to explore the possibilities of a career in STEM from the Imagine Cup to Partners in Learning, DigiGirlz, and the Kodu Game Lab.



    References:


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