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Who of the following are able to contribute knowledge to the IBM Knowledge base?
Employees of IBM Customer Support
Employees of IBM Product Development
Primary Support Providing Partners
All of the above
Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_software_supp ort_provider_processes_and_practices_v11.03.21.pdf(this reference gives you a proof that primary support providers also contribute to knowledge base)
Are Primary Support Providers expected to know how to submit content?
Yes, in all instances
Yes, but only for certain products
Yes, but only for certain customers
How can Primary Support Providers contribute to the IBM Knowledge base?
By calling their local IBM office and leaving a recorded message
By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki
By sending an email with their knowledge contribution to IBM Customer Support
Primary Support Providers are not able to contribute to the IBM Knowledge base